Rate Vegas

On August 29 2007, rosa giacomantonio wrote:

I do not believe any of the negative comments regarding the Stratosphere hotel in las vegas. From the cleaning personnel to the check in personnel to the slot people or anyone else they could not be more courteous or kind. The rooms are always satisfactory, and the buffet is outstanding, as well as the other eating places. We have eaten at a lot of other buffets.

On July 15 2007, Nastypup wrote:

We have been staying at the Stratosphere for the past few years after staying at all of the expensive hotels. They give us great comps (free rooms, meals and show tickets) and I won a lot of money. I have never had a problem with the staff. One time, I had a problem with a room and they immediately changed out room and actually upgraded it to a Spa room. Always great service and you can’t beat the price.

On June 30 2007, UgetWhatYouPayFor wrote:

My wife and I just got home from our first visit together to Vegas. A co-worker stayed at the Stratosphere a couple months back and said the place was not too bad. I’ve read some reviews and knew that this was going to be nothing special. I thought we’d stay here and save a couple hundred dollars to spend elsewhere…that was a mistake to say the least. Check-in was pathetic. The staff was very rude. The room was basic as expected and clean so there’s no complaints there other than the cleaning woman just coming on into our room without knocking first.
Yesterday while we were leaving, my wife discovered an envelope on the floor of the casino. As we were in a hurry to get out, she did not open the envelope until we got to our rental car. Once she opened it she found two paychecks inside. We immediately drove to the front and she went inside to give them to casino personnel. Security was nowhere to be found so she tried to give it to the bell service counter who refused to take it and told my wife to go to the back of the casino and give it to security. Nevertheless, she went to another counter and just left it with them.
Overall, the staff was definitely horrible. The room was basic as expected. We went to almost every other main casino and realized we’d spend the extra few dollars and never return to the Stratosphere again.

On January 03 2007, Dennis wrote:

This was my second trip to Las Vegas, NV in 2005 for a Star Trek Convention. Upon check-in at the Stratosphere they didn’t have my reservation made throught Vegas.com. I went ahead and gave them my confirmation number that was given to me via the Vegas.com web site. Once it was found I was off to my room. (There was no waiting and the staff was friendly.) My room was perfect. No smells or stains found in my room. Had a nice view of Carls Jr. throught my window. The food at the Stratosphere was pretty good. I’ve tried Italian, their buffett, Starbucks, and McDonalds. The buffett was good, however, the prime rib was tuff and dry even with the auju. I suppose all buffett prime ribs at the casinos are that way because of the rush cooking they have for the customers. Another complaint I have was collecting casino chips. The first time I went to the cage I requested 10 1 dollar chips. The second time they told me I had to go to a table to make the exchange. What happen to customer service? Overall I had a great time at the Stratosphere. I definately would return to the Stratosphere.

On December 02 2006, brian wrote:

The room was actualy not bad for the price. You have to walk a couple blocks to get to the monorail. cabs are pricey. Stratosphere was 8 out of 10. HOWEVER…
Las Vegas itself sucked.I cant believe they call it SIN CITY. A few things to know.
You cannot go to a strip club with full nudity and drink, you can go to topless and drink. Expect huge cover charges to do either one ($50). You can go nearly anywhere in Alberta and do this with no cover.
Restaurants are dirty and gross, unless your a big spender.
EVERYTHING in CANADA is cheaper than the USA except gas,smokes an beer, and who wants their beer anyway, not me.
LAS VEGAS is all about the money, if you wanna have a good time go to EDMONTON, where your treated human.

On October 01 2006, Scott wrote:

We got to the Stratosphere the evening of September 9, 2006. Took a $7 shuttle from the airport. I think it was CLV they have a ticket booth right outside of the airport. Well worth the money per person. We got to the check in and there was not much of a line. We got to the counter and asked for the free room upgrade. She said sure, we have a upgrade that overlooks the strip for $15 per night more. I thought I asked for free. So I told her that we would keep the room we reserved. Then she says or we have a King room for $15per night more. Not sure which part of free she did not understand. So we got to our room after getting lost in the casino with our luggage. The room was very nice no smells or stains. Overlooked the parking deck and could see the mountains. Who cares we were only going to sleep there. We went down to find something to eat and we found Lucky’s . Luck’ys was great. They had great food. We had the open faced beef with garlic mashed potatoes and gravy. It was the best I have ever had. The service was a bit slow and it felt like they did not see us for a while and the place was not that busy. But the food was great. We did visit the pool one morning. I was very nice, no complaints. We took the trolley the first day for $6.50 for an all day pass. I thought that was worth it. It took a half hour to get from the Stratosphere to Mandalay Bay. But that afternoon it took an hour and a half from Mandalay Bay to Stratosphere. So the next day we got Monorail passes. $35 for 10 rides and we could share it. Much faster way of travel. We walked to the Sahara during the day to get the Monorail and at night we took a cab from the Sahara to the Stratosphere $6. $6 was worth the safety. The Stratosphere is about four blocks from the Sahara where the first Monorail stop is. You can but the Monorail pass with credit card or cash. The bars in the Stratosphere are ok. We brought some of our own stock. Check your airline web site. We put it in out checked luggage. We just put it out of sight when we were not in the room. Enjoy your trip we did.
p.s. no coffee pot or mini bar in standard World Tower I

On April 18 2006, RateVegas.com User wrote:

The Stratosphere hotel ruined our Las Vegas trip in so many ways. My wife and I had booked and planned our trip 5 months in advance, with the primary focus on seeing Barry Manilow at the Hilton (my wife is a HUGE fan and the reason we waited 5 months was so that I could get her the best seats, which turned out to be 2nd row center). Needless to say she was as excited as a little child on Christmas morning during the 5 month waiting time! Now, let me break down this horrible place by category for easier reading…

CHECK IN PROCESS - We arrived at the Stratosphere hotel on Thursday afternoon and we had to wait 40 MINUTES in line at the registration desk due to the fact that they had only 3 clerks, and what made things worse was they would help anyone who just walked up and skipped the line. After about 10 minutes I was fuming and decided to just walk up myself, and was promptly told to get back in line since I wasn't checking out or switching rooms, or that I wasn't a gold card member of the hotel. Finally got to the clerk after all that time and asked why it took almost as long to stand in line for check-in as it took to fly down from Washington State! All I got was a smile... no apology or even a caring look.

THE ROOM - I had anticipated a small room with the package I booked so I called in advance to upgrade to a larger room, that according to the hotel web-site had a minibar, room safe and a coffee maker. This room was not only a dump with a view of the parking garage across the street, it didn't have the above mentioned items. I called the front desk to inquire about this and was again promptly and rather shortly told that only the suites had these items in them, and "if" she could find one available it would cost an additional $275!!!! I just hung up in disbelief, I mean come on folks... we're not rich and snobby people, but at least a coffee maker would be nice to have, right?

FOOD POISONING - Friday night we ordered a sample appetizer plate from room service that contained 2 chicken wings, 2 chicken tenders and a couple quesadilla's. My wife ate the wings and we shared the rest. Within 2 hours she became VIOLENTLY ILL and was up all night and into the next day vomiting, in obvious pain and discomfort. She was only able to get out of bed all day on Saturday to use the bathroom. Very typical signs of food poisoning.

OTHER CASES  At the airport returning home, I mentioned this to the ticket gal at the gate and asked if my wife could get her seat early so she could sit and rest while the other passengers boarded  and she told me she'd heard of MULTIPLE cases of food poisoning from the Stratosphere, and that we should contact them and let them know they have yet another case.

FOLLOW-UP - When we returned home on Sunday my wife saw her doctor the next day and he confirmed it was indeed food poisoning.

BARRY MANILOW - Of course we missed the show, the whole reason we were in Vegas to begin with. She was devastated, to say the least.

HOTEL STAFF  Other than a couple bartenders and waitresses, they were all very indifferent to us  almost to the point of being rude. Like I said before, we're not old, rich or snobby people - we're just a couple of regular folks in our 40's who like to have fun, a few drinks, dance a little and gamble. The dealers at the tables seemed like zombies to me, no personalities and all of them acted like they totally didn't want to be there. Of course, with this hotel I can see why... they probably treat the employees like the guests.

Folks.... there's no reason on earth to stay or play at this place. They all could care less if do and they act like it. Vegas is a wonderful town and there are many great hotels that's worth the prices they charge! Either that, or stay at a Motel 6 while you're there... at least you'll have hot coffee in your room in the morning.

On July 08 2005, linkscabs wrote:

myself,my wife and my daughter have just spent two weeks in vegas staying at the stratosphere.room was good ,service was godd,in fact we have no complaints at all with the hotel or the service.
i was unsure prior to stying at the strat that i made the right choice but we had a wonderful two weeks and got good comps and did not have aproblem with any aspect of the hotel.a special mention for “angie” the server at lucky`s cafe who looked after us superbly during our stay,nothing was to much trouble for her and she made us feel special every time we visited the diner.

On June 03 2005, RateVegas.com User wrote:

I have stayed there numerous times (usually due to free room offers received in mail). It is always clean and room is ready. An upgrade to a jacuzzi suite is worth small extra cost. Nothing fancy here, but hotel does not have the crowded hub-ub of many strip casinos.

On April 29 2005, RateVegas.com User wrote:

Stayed in a suite, and it was fine and dandy…no complaints, but no adulation either. Bathroom was fine, but I didn’t use the jacuzzi at all. Baggage assistance was good. Check in was OK at best as far a speed goes.

On December 30 2004, RateVegas.com User wrote:

We stayed for two nights Dec 7 through 9. The room was clean but the bathroom setup was not satisfactory. Lavatory in the sleeping area and the toilet and tub in a separate compartment. Shuttle service to the strip was frequent but uncomfortable, drivers outstanding.

On November 30 2004, RateVegas.com User wrote:

Overall this was a nice hotel for the price. The room was large for just the two of us. Clean as it could be – (stains on carpet – etc. from age). But not dumpy.

The staff were freindly – and we had a nice view.

This hotel is a great value if you don’t mind using taxis, trolleys, to get around.

We never did make it out to the pool area – So I can’t really rate it.

On October 01 2004, RateVegas.com User wrote:

We just returned from a 3 day stay at the Strat. Overall, our experience was really good – after reading some of the reviews on this site, I was skeptical about the place. We had no problems with check in – walked right up. As suggested on this site, we asked for a “new tower” room, and they gave us a great room. (The clerk did forget to give us the coupon book – had to be reminded). We were given exact directions to which elevator to take by the desk clerk, too. The room was very nice – clean and spacious (even the bathroom, and I am one picky bathroom person!) No funky smells, stains anywhere, etc. We ate at the Strat buffet twice and were very pleased both times. The slots paid off pretty well, although the “Ultimate Rewards” program was not worth it. The coupons they give you are virtually impossible to redeem. I racked up almost 2,000 slot points over the course of the stay, and that amount to ZERO comp dollars. The clerk at the redemption booth acted like I was stupid for thinking I could cash in!! This was our first time in Vegas, and we have nothing to compare it to except the Canadian casinos, which pay you $5 for every 100 points you redeem). The one disappointment with the casino was that it did not have my favorite machine, the I Dream of Jeannie one.

The hotel staff seem to think that the strip trolley picks up in the front of the hotel – NOT. It’s around the back where the tours pick up. It’s definitely worth it to buy the all day pass for $5 – it’s great to be able to jump on and off the trolley while visiting the hotels on the main strip. The Strat is the first stop, so there’s plenty of seats. Hang on, though – those drivers are crazy!

All in all – a great stay and we’d definitely stay there again!

On August 24 2004, buffbc wrote:

We stayed in one of the suites here, and it was wonderful. Good looking room with plenty of space, a great bathroom with jacuzzi tub, and all at a decent price! I haven’t stayed in a regular room at the Strat, but the suites are a great deal, and are more than worth it. The pool is a bit sad, but wasn’t used very much when we were there, so basically you had it to yourself most of the time. Service from everyone was great, everyone was very helpful and went out of their way. I would recommend the Strat to anyone out there, especially if you are looking for a good deal.

On August 06 2004, randazzio wrote:

Very adequate place to stay. Service was good, the staff was friendly. The room was a decent size. The bathroom was standard fare, but spotlessly clean. Pool was very plain without some of the lushness of bigger hotel pools, but it did provide a volley ball net and baskets for playing, if so inclined.

On March 11 2004, CarlosBece wrote:

BEWARE, THEY STEAL IN THE VALET PARKING

That’s what happen to us this February 2004. In short, this is what happen to us. When we got to the casino we decided to leave the car at their valet parking while we went to register. Then we went up to the room (which the electronic entrance card DID NOT work) to relax. Then came back to pick up the car. But, to our surprise our car was vandalized, things were stolen from inside the car and the truck. Worse yet, the theft was perpetuated by the employees of the valet parking.

Why I say this? Because there were not broken windows and the doors were locked. They stole from us several things: a TV/Radio/CD Player combo, music CDs, sunglasses, prescription eyeglasses and a digital camera. All these were not left for people to see. They wore hidden in the car and back in the trunk. Looking back, I regret the decision not to take EVERYTHING from the car to the room.

Right there, when we got the car we complain to the valet parking people, to the hotel security, and to the hotel’s Director of Risk Management (supposedly he was going to take care of it). But, their answer was: “the casino is not liable for theft unless the car is vandalized, i.e., broken windows” and that “there are no video cameras at the valet parking lot” (yeah sure, every where else there are cameras but not here, how convenient). So they cannot do a thing.

SO, DON’T STAY AT THIS HOTEL, IT’S NOT WORTH IT.

On October 27 2003, chel2626 wrote:

Room was beautiful (a suite), Hotel seemed clean and nice, but the service was HORRIBLE!!. We stayed for 5 nights and saw 1 person smile twice that worked there. I had prepaid for my suite and was impressed with the room but our first night gambling in the casino we were met with rude employees. Dealers that didn’t know the rules to craps and 2 cocktail servers for a the whole floor. Our second evening we went to the cage to cash a few travelers checks and went to gamble. My husband went over to the exact same cage worker whom had cashed 2 other checks and she now refused to cash his travelers check stating it wasn’t his signature. He had his room card, his drivers license, 2 credit cards all with matcing signatures. I then proceeded to go over there and ask why she wouldn’t cash it and she said the signature did not match, I asked to speak with her supervisor and she became furious. The cage “boss” came over listened to the problem and stated that he felt the signatures matched but he did not see my husband sign it so now he couldn’t cash it. I was floored. My husband stated he signed the check right in front of the employee, made it out to the Stratosphere and now can not cash a $1000 travelers check. Both employees stated rules were rules so we took the check back, walked to Circus Circus (we were mad, had to let off steam) and they cashed it no problems, even with Stratosphere crossed out. I vowed for the duration of our stay we would not spend another penny in the Stratosphere let alone cash any more of our travlers checks.

On June 10 2003, bnsf600 wrote:

A perfect 7 rating. The room was better than I had expected
judging from my feelings about the area. The bathroom was
nice and clean and the room I had was one in the new tower
they built. The pool was 100x better than it used to and
it is located on the 3rd floor roof as i recall or it could
be the 5th. The check in and check out were quick and
the dealers were nice and friendly. I would stay here again
if the price was right. The only drawback to this place
is that you must drive a mile to get to the real portion of
the strip. Aside from the domestic violence across the hall
and the murder down the block, I’d stay here again.

On August 02 2001, RateVegas User wrote:

This was the first trip to the “North Strip” area for my wife and I. As long time Vegas veterans, we were looking for something different/new. Kudos to ALL the staff at the Strat. We were taken care of from the almost instant check in till check out. The shops were of good variety to keep us entertained. What really needs mention is the quality of the restaurants. WOW!!! What great food, especially Fellini’s Tower of Pasta. We feel it’s the best Italian food in Vegas. The casino offers a god variatey of table games and slots, with limits to keep anyone happy! We have found a new home when we visit Las Vegas, and I hope some others will too. My wife and I feel for the location and the quality of service, the Stratosphere Tower id “The Best Deal in Vegas”!!!!!

On June 09 2001, RateVegas User wrote:

Had a great stay. All staff very friendly and helpful. They are in the middle of expansion, but what is finished is very nice. Didn’t find the location bad, frankly nice to get away from all the crowds on the middle strip area. Eat at Lucky’s and Roxy’s, both very good and reasonable prices.

On March 02 2001, RateVegas User wrote:

This Rating for the room is for a players suite. The standard rooms are decent but if you can get a players suite as an upgrade take it. The pool is a joke.

On December 14 2000, RateVegas User wrote:

I’ve stayed here twice, last January on my 1st trip to LV for a week, and again for a night in October – which was comped – because of the crappy room we had the first time – lol – :-)

Not at all a bad place to stay though, we just happened to get a bad one that one time. Our comped suite was BEAUTIFUL, although we were only there for about 4 hours max. :-) Again, as with the Sahara, a fine place to stay for not a whole ton of $$. Get a car…it’s not that far down the strip. Plus kind of a central location between the strip & downtown.