Rate Vegas

On November 05 2008, Magnumbob wrote:

‘Just got back from LV yesterday.

I booked a room for 4 nights at the Tropicana through lasvegas.com.

When I arrived to the Hotel I was told that I would be charged an $8.71 “daily resort fee”, a total of $34.84 for my 4 night stay. It seemed that no amount of complaining on my part was going to get the fee removed. Their attitude was pretty much “that’s the way it is and if you don’t like it, tough s#@%”.

When I called LV.com they were very matter of fact in explaining to me that many Hotels have a fee like this, some as much as $25 a day. I was also told that LV. com plainly states that there may be other charges incurred.

Well, I just spent about an hour going over my receipts and actually going through the booking process again at there website, and here’s what I found.

NOWHERE in the booking process does it plainly state that there may be extra fees added. In fact it plainly states numerous times a “total price including all taxes and fees”. If you follow a link to the terms and conditions page you get ”When you book a room with us, we charge your credit card for the full amount immediately. You are guaranteed for late arrival. The total price includes all tax charges and service fees.”

The following sentence reads as follows ”Some hotels may charge an additional nightly energy surcharge, an additional phone usage fee or other fees not accounted for in the booking process.”

I suppose to LV.com, this one sentence gets them off the hook for blatantly false advertising.

I don’t know…It seems to me that a reasonable person would look at the claim of “The total price includes all tax charges and service fees” and assume that the total price includes all taxes and fees.

I have called the credit card company and am contesting the charge.

On July 11 2008, Neal Wright wrote:

Absolutely horrible! This hotel is very old, outdated, and rank. My family and I stayed at the Tropicana in late June of 2008 and we were relieved to find out that the hotel was expected to be imploded withtin a year. The room and hallways distinctly smelled like a litter box with faint odors of urine and mildew. The bathroom was outdated and the pool facilities left a lot to be expected. The layout of the hotel forces all patrons to walk through the smoke-filled casino which really sets the mood for the stay ahead. do yourself a favor and stay anywhere else but here!

On June 19 2007, Jay wrote:

We stayed at the Trop the night of April 2nd. We had also stayed there in Feb ‘06 and we absolutely loved the mirrors above the beds (I highly recommend these if you have a hot wife like mine) in the rooms in the island towers, so that is what we booked for this trip.

We went to check in and they had upgraded us to a suite with a jacuzzi tub. It was a great room although we didn’t spend much time in the room as you never do when you’re in Vegas.

The first trip we ate breakfast at the Tropicana buffet and we weren’t very impressed with that, so from then on we just walked across the street to the MGM for their buffet.

We went to the Comedy Stop at the Trop the evening we got in and found that all three comedians there that night were pretty funny. Not too bad for $20 pp.

The next day we checked our bags with the bell man and went to the Dirk Arthur magic show just to pass the time before our late afternoon flight out. We didn’t expect much going in, but we were both pleasantly surprised with the show. A few of the tricks weren’t that impressive, but we couldn’t figure out how he did some of the stuff.

Another place to hit that is within walking distance was the Shark Reef at the Mandalay bay. We were both pretty impressed with it and found it a better shark exhibit than Sea World’s in San Diego.

We spent some of our afternoon by the pool and found it to be a relaxing place to sit and sip a drink by the waterfall on the North end.

The hotel is obviously not as nice as the other strip hotels, but for the price it is very good.

On June 08 2007, Rich wrote:

The new owners need to step up closing the doors on this old gal. We were there June 4th & 5th 2007 and were surprised at how rundown it had become. We’ve stayed there many times before so knew it was an older hotel but now it’s pretty much like the owners have stopped trying to maintain it. Employee moral is down and understandably so. The place is filthy and smells bad.

They need to bring on the TNT. Now.

On April 16 2007, Doug wrote:

I can see why other would have expected better.
Our Island Tower room was a little worn, but we still enjoyed it, especially for the rate. Loved the mirrors above and around the bed. They found a very classy way to pull that off.
Hotel and room were clean. Liked the nostalgia of the place.
Good value in Vegas.

On March 27 2007, Alberta wrote:

We stayed at the tropicana in 2006, It was the worst time ever. We stayed there for nine nights, we got a great deal but when we arrived we realized why. There was a huge line up when we got there and after an hour we finally got to our room at the far end of the hotel, and found our room not cleaned and the maid just leaving the bathroom when we walked into the bathroom it stunk and she hadnt fluched the toilet..We called fron desk and they told us to bring our bags and come back down..we waited in line again for 20 min, We asked for an upgraded room closer to the casino and front doors for free. We got our room and it was all good. But as we were checking out they asked us to pay an extra 300 for the room. We argued it but still had to pay..We recomend NOT staying there…It was a horrible place

On December 19 2006, Dick Richard wrote:

It is simply a sign of the times I would imagine. Especially in such a closed knit community. It is just so ingrained that there is really no reason to change or compete. People will go there regardless of the actual quality presented…..

The hotel becomes populated with long term employees… which then embody a change over some years and eventually end up with a bent almost entirely depending upon the massive influx of tourism instead of actual attention and up keep. The property itself is golden, which is probably part of what has instilled and supported such a cycle.

What is there to do about it besides just realizing it and making sure other people know it as well?

It is one thing to choose to exist as a resort in such a manner, then another thing entirely to do so while sometimes demanding to be respected as on the cutting edge even.

There is a strange dynamic about this hotel which I think is directly from the age of it. A want to be considered as modern and comparable to the other resorts WITHOUT the effort or concerns in presenting similar standards.

In my opinion, if they are just going to coast it out and gravey train it… then do so… but note that it doesn’t fool anyone and further, no one owes them the accolades others earn.

On October 15 2006, Anne wrote:

We stayed at the “Tropicana” in Sept. 2006 for 5 night and had such a great time. We usually stay center Strip, but got a good price from the Tropicana so thought—why not..Our room faced the “pool” area along with facing the strip. Was actually the Best View we have ever gotten from a Hotel View! The pool was just beautiful. Spent many long afternoons enjoying it.Service was great—check-in a breeze. For an older Hotel we had no complaints and would definetly stay here again…

On October 06 2006, Lynn wrote:

We stayed at the Tropicana for 5 nights in Sept. With all the negative reviews, I was leary about staying here. We arrived at 2:00PM on Sunday & was immediately checked in. There were 7 registration clerks & the check-in line moved very quickly. We had reserved an Island Tower room but decided to upgrade to the Paradise Tower for a very nominal fee. The next day we noticed that they were checking people in before noon. The room was very clean & spacious. To our surprise, it even had a refrigerator. The housekeeping staff was extemely helpful in getting us extra pillows. They also provided extra bath mats. The bathroom was a little worn but very clean. We found everyone there very pleasant & accomodating. We are not avid gamblers but the comps were great. We were given free tickets to 2 shows plus money to use in the hotel. We chose to apply the money to our hotel bill. We also had a great coupon book to use throughout the casino. We were permitted to go ahead & check out the night before we left. Since our plane did not leave until late afternoon, we were able to check our bags at no cost the next morning. Tuscany’s Italian restaurant was great. The location is ideal. We would definately stay here again.

On September 16 2006, valentino wrote:

Although this hotel may offer one of the better rates in town, I guarantee that this hotel has the worst customer service I have ever encountered from any hotel around the world.

I was promised a complementary waiver from the Casino Host, Doug, of up to $300 and I can just simply charge items to my room and after which he will pick up the tab. Therefore, I started charging several items to my room such as meals, cigarettes, and drinks to my room. Upon checking out, the staff suddenly told me that a few items such as tips, liquor and cigarettes, could not be complemented. No one ever told us that! On top of that, the $300 limit was not reached yet. Being confused like that, I called up my Host to find out why I was charged although I was promised an amount to be picked up. Guess what? He simply pushed responsibilities away and even told me, “I guess you have never been complemented before so take this as a good learning experience.” I was really really shocked that such things could come out from a Host who was supposed to make your stay at a hotel better instead of screwing it up. They do not even have the simple courage to admit their failure on their responsibility to inform their customer, and even spoke back with such words.

The talk continued with Sr. Executive Casino Host (SECH). Wow, his attitude was far worse than his subordinate. Instead of finding a way to solve the issue amicably, he just stormed into the room asking for us n was glaring at me throughout the conversation and as each second passes, his tone raises with it. “We do not need to tell you what items we will comp or not. It is not our responsibility. It is a priviledge given to you. There are so many hotel guests and you can’t expect me to be telling every one of them. This is your fault for not asking in the first place.” Those were his own words. I have never seen any hotel management with this type of service before. What?? You are complaining about a hotel guest? Welcome to the “world’s best customer service.” And the best part was that it was the SECH whom walked away first. Sounds like he had lost the conversation.

Folks out there, for all the money you are going to spend on your trip to Las Vegas, why not just pay a little more for hotels such as Luxor, Excalibur, or Mirage where you can enjoy better food, better accommodation, excellent atmosphere, and quality service staffs. I bet your stay will be much better off than at Tropicana. So folks, make your money worth while.

On February 25 2006, RateVegas.com User wrote:

The Tropicana was fun, but kinda hard to find your way around the casino area- they don’t really want you to find your way out, right? Just like any other casino.

But overall a nice place to stay, the pool is pretty and comfortable. Don’t miss the bird show – it’s a free-be and fun!

The Tropicana is right on one of the best corners in Vegas – close to everything!

On February 06 2006, RateVegas.com User wrote:

Wouldn’t stay there if you paid me.

On October 02 2005, RateVegas.com User wrote:

When are they going to implode this place?
I stayed there once and will not stay or play there again until a lot of things get reworked. The room was OK, but still not worth the price (eventhough the room rates are rather cheap).
Service was non-existant. I’ll address more specific issues if their appropriate catagories.
If you expect service or a nice place, stay away from the Trop. If you are just looking for a place to sleep and shower, this may be the place for you.

On July 30 2005, RateVegas.com User wrote:

I have stayed here the last two times I have been to LV

The best thing about the room was the view of the Strip.

I have stayed in the Island Tower in the back both times and that walk to the room and back gets old after a while.

Also, the rooms in this tower need another table and lamp by the window. There are only the lamp by the tv and the lamp by the bed to illuminate the entire room. Gets too dark in there.

The next time I stay here I might try the tower closer to the Strip and see if that is a improvement.

On July 15 2005, RateVegas.com User wrote:

Stayed 3 nights in the Paradise Tower and were very pleased. The Island Tower and Garden rooms looked a little run down, so we would recommend spending the extra money for the Paradise Tower. Staff was friendly and the comps were great for “low rollers” like us. The pool was fantastic, as nice as the pools at Caesars Palace. The Trop is a good combination of old and new Vegas, but if you are a Bellagio type person, it’s probably not for you. If you want to be on the Strip and gamble at downtown bet minimums, the Tropicana is a perfect fit.

On July 05 2004, stevez49 wrote:

always a pleasent stay. A very relaxing atmosphere. with great service and good food.

On June 26 2004, drunkpimp18 wrote:

It may not be the nicest place on the strip but it is a good bargin for your buck

On April 30 2004, Rodsmum wrote:

I have stayed at the Trop many times they are always very pleasent,good service very friendly.I stay in the Paridise Tower the rooms are very large,the beds very comfortable and the room service is excellent.I have stayed at the Luxor,Mirage,Imperial Palace and the New York new York and the Trop is always the tops for us.

On June 13 2003, genn wrote:

There is a major labor dispute at the Tropicana Las Vegas, where more than 1,000 Culinary Union employees are working without a contract. The workers say they are willing to do whatever it takes to protect their standard of living, so there could be picket lines, demonstrations, and work stoppages at the Tropicana over the next weeks and months until a settlement is reached. This has already begun, and in May about 2,000 union workers picketed the Tropicana, holding signs, chanting slogans, and promising that they will be back demonstrating until the contract was resolved. These actions may substantially affect customer service, as well as being an inconvenience to guests. The workers are in departments such as housekeeping, kitchen workers, food servers, bartenders and bellmen.
For more information about the dispute, and links to alternative accommodations in Las Vegas, go to www.LVTropicanaAlert.info.
To ensure a pleasant visit for yourself and your family, find another hotel to stay at in Vegas!

On June 11 2003, bnsf600 wrote:

I stayed in one of the older rooms in the Garden towers and
the thing that is great is that they have a balcony, so you
can get actual fresh air. They are showing their wear though.
The bathroom is just average and nothing to get excited about.
Great pool. Swim up black jack and a waterfall to boot. The
service is lacking at this hotel and has been lacking for years.
They never let you check in before 3pm, unless you moan and
groan for a manager. Even the cocktail waiteresses aren’t
real happy to be there. It just seems like everyone, except
the people at the deli are in a bad mood.

On June 01 2003, lostyouth wrote:

Ranks at the bottom of the list of Hotels we’ve stayed at. Elevator was filthy, room was lit up by lights on the outside of the building. Depressing atmosphere in the casino. Service was horrible. We arrived two hours before check-in and staff didn’t even look to see if a room was available and then treated us like dirt as if we were stupid for even asking. Our typical flight to Vegas arrives at 8am. In 7 trips every other hotel I have been to has been very accomodating in trying to find an available room before check-in time.

On March 30 2003, darawara wrote:

I stayed in the executive jacuzzi suite for less money then a standard room at neighboring hotels and it was better than I could have asked for. The view alone could have been printed on a poster. All the staff was friendly and the dealers had more character and humor than any on the strip. Are there nicer and classier hotels? Yes, but who goes to Vegas for class. This is Las Vegas, and I guarantee the Rat Pack gambled at the Trop! Dinner at Savanna was impeccable for the price and the Comedy Stop is incomparable. Surely there are older rooms for a lesser price, but you get what you pay for AND if you go to Vegas to stay in your room, then maybe you should stay somewhere else. I will return to the Tropicana and tell my friend’s to do the same.

On March 19 2003, nikol14 wrote:

i stayed at the tropicana in oct. and it was pretty chilly outside. i booked a garden room. let me tell u- i couldn’t get the door of the room open. my cousin couldn’t get it open either. even from inside the room. it took us about 10 minutes. then there was no heater in the room so it was cold in there . and the room was tiny and it not only looked like a cheap motel 6, but it smelled like one too. the room was in the basement so we had to drag our suitcases down the stairs. so, i decided to call the very friendly lady at the front desk that checked us in and complain about the room being too cold. she gave me a choice of an upgrade at either the island tower or the paradise tower. i chose the most expensive, of course, the paradise tower. the room was super clean and huge! it was nice and had a great view. this was only for less than $40/night. the only problem with the room was that it was an adjoining room and u could hear the people next to us all night so we called security to get them to quiet down. we only got to stay one night though because they said someone else booked the room the next day. so we went to another hotel because we weren’t staying in the garden rooms again! we stayed at the san remo- a cheap hotel, but a great value with decent rooms!

On September 05 2002, RateVegas User wrote:

Stayed here in May 2002 and had a great room in the Paridise Tower. The room was clean, larger than most and had recently been renovated. The buffet however, was small, overpriced, tasteless and is to be avoided.

On December 05 2001, RateVegas User wrote:

Let’s see where to begin, checkin line was extremely long with only 5 windows open at 4pm. The room was dark, musty, and filthy. One of the light bulbs was burnt out, the bathroom was dirty (hair, etc on floor and in shower). I would not walk barefoot in here. We stayed two nights and did not leave our rooms until 300pm and requested via phone call for maid service to come, upon arriving back to the room we discovered that the maid service never arrived!! They charge $1 you to use the phone even if you dont use it, in room safe carries a $3.21 fee (several hotels offer free in room safe). I’ve stayed up and down all over the strip and for the average price of the rooms, these are the far least value for the money. I will not be returning unless they offer me a free suite +RFB, but I won’t hold my breath.

On September 18 2001, RateVegas User wrote:

I really enjoyed my stay here. The pool is huge and absolutely beautiful. We were upgraded to an Island Tower room upon check-in, without asking for it! The staff were all helpful and friendly. The room was not large, but was comfortable and had a pull-out sofa bed and a sunken bathtub. We had a bad experience at Calypso’s coffee shop (no one would wait on us!), and the little shops they have leave a lot to be desired. But, overall, the hotel is a terrific value and at a great location. I would recommend the Tropicana to anyone.

On July 12 2001, RateVegas User wrote:

This rating is for the function room. My partner & I were married in the chapel then had our reception in the Hawaiian Rooms. We were amazed by how beautifully the buffet had been laid out. The room was immaculate and incredibly classy, the food was delicious looked beautifully laid out, plenty for all (unlike the traditional UK wedding fare!) The butler who attended to us was incredibly sweet and attentive. JoAnn who arranged the function was very friendly and organised. Exceeded our expectations by miles! Perfect. Thank you.

On May 31 2001, RateVegas User wrote:

Very Low class hotel. If you have class prepare to be insulted at every turn. The staff at this hotel just does not know how to treat their guests.

On May 09 2001, RateVegas User wrote:

I stayed in room 5248 (non-smoking) and I thought it was
a nice room. It had a balcony, which is the best part of
vegas, since all the other rooms out in vegas have to have
air pumped into the rooms. If you want a room with a
balcony overlooking the pool, then ask for this one. Their
rooms aren’t new, but I love them. If you are going
to gamble, go elsewhere (same goes for their selection
of restaurants). I would stay here again, but only
if the room had a balcony.

On April 07 2001, RateVegas User wrote:

I found it to be a nice place to stay. It obviously is not the bellagio, but they don’t claim it to be. I enjoyed my stay very much. The rooms were clean and room service was top notch.

On March 02 2001, RateVegas User wrote:

This is a decent place to stay if all you want is a room to sleep for cheap and a decent pool.

On February 14 2001, RateVegas User wrote:

THE ROOMS WERE SMALL ,SMELLED VERY MUSTY NOT ALWAYS CLEAN ,BUT THERE ARE SOME BALCONIES WHICH IS A PLUS.RESTAURANT WAS ADEQUATE AT BEST.THE POOL WAS AVERAGE AND WORST OF ALL WHEN MY WIFE HAD WON MONEY WE WERE APPROACHED SEPERATELY BY BOTH STAFF WORKING THAT AREA AND WERE PRESSURES INTO GIVING THEM TIPS WHICH THEY DIDNT GET!!!!!!!!!! THE ONLY GOOD THING ABOUT OUR VISIT WAS THE SHOWS AND THE FACT THAT WE FINALLY LEFT.THE HOTEL IS IN GREAT NEED OF REPAIR.DO YOURSELF A FAVOR AND DONT GO THERE.

On December 20 2000, RateVegas User wrote:

The pitstaff short-changed me on my playing time.
I gambled 4 hours using my player card.
Following day,as I was talking to a Host-
was told I gambled only 1:20 mins.?
I checked out immediately.
I will not return.

On November 30 2000, RateVegas User wrote:

The reason that I rated the room at the Tropicana so
highly is because I love having a balcony that I can
get some fresh air from. So many hotels now pump
air into the rooms and that just bothers me. The room
itself is average, but with the balcony, it just puts
it way up there in my book (the garden rooms are the
only ones with balconies). The pool is excellent.
Nice looking ladies and a tropical paradise is the
theme with a swim up blackjack table. I believe there is
also a jacuzzi and a water slide, but the slide is
not like the ones at wet ‘n’ wild. The only negative
was the front desk clerk, but upper management took
care of that problem.